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PRIVACY POLICY

Theia Studios Inc.
Privacy Policy

Theia Studios Inc. respects your privacy.

Theia Studios, Inc. (“Theia”, “we” or “us”) provides this Privacy Policy to inform you of our policies and procedures regarding the Personally Identifiable Information that we receive from our customers when you use our Services.

This Privacy Policy describes how we collect and use the Personally Identifiable Information that you provide to us on our Web site, by electronic mail (email), postal mail, or by telephone.  It also describes the choices available to you regarding our use of your Personally Identifiable Information and how you can access and update that information.

For more information about Personally Identifiable Informationrefer to the following publication from the National Institute of Standards and Technology (NIST).

 

Guide to Protecting the Confidentiality of Personally Identifiable Information (PII)

Other than as described in this Policy, we will not give any information about you to others without your express permission.

Information Collection and Use

Our Web site makes use of forms in which you give us contact information (including your name, address, telephone number, and email address) to place orders, request information and support, and make product suggestions. For certain services, we may also request a credit card number or other financial information. We will then create an account number for you.

We receive and store any information you enter on our Web site, or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was requested and provided.

We may use your information to contact you regarding our products, service offerings, our Web site, or special offers we think you’ll find valuable. If you would rather not receive this information, please see the “Updating Your Information” section below on how to change your preferences.

Our Web site may use cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don’t need to log in each time you visit our Web site. The cookies are linked to your customer number, which is associated with the information in your account.

Our Web site may contain links or references to other third party web sites. Theia Studios Inc. is not responsible for the privacy practices or the content of such third party web sites.

We may also use your information to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.

We may use information gathered about you from our Web site (for example, your IP address or device operating system) to help diagnose problems with our server or to administer our Web site. We also gather broad demographic information from this data to help us improve our Web site and to help us make your browsing and purchasing experience more enjoyable. This is not linked to any Personally Identifiable Information, except as necessary to prevent fraud or abuse on our system.

Security

This Web site has security measures in place to protect against the loss, misuse or alteration of the information under our control.  When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our About Theia Studios Inc. page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this Web site, as well as the products and services that we offer, or it may be reviewed and discarded.

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping or delivery of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your Personally Identifiable Information for any secondary purposes.

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel GIF or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this Web site, such as how often users visit the Web site, what pages they visit when they do so, and what other Web sites they used prior to coming to this Web site.  Google Analytics collects only the IP address assigned to you on the date you visit this Web site, rather than your name or other identifying information.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Web site.  This cookie cannot be used by anyone but Google, Inc.  The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on this Web site.  We do not combine the information collected through the use of Google Analytics with Personally Identifiable Information.

Google’s ability to use and share information collected by Google Analytics about your visits to this Web site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Web site by disabling the Google Analytics cookie on your browser.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the Personally Identifiable Information that you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service).  We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

Contests/Surveys

From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain Personally Identifiable Information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level – note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor Web site traffic, and to personalize our Web site.

We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users’ Personally Identifiable Information for any other purpose. We will not share the Personally Identifiable Information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Targeted Advertisements

Theia Studios Inc. may display targeted offers to our customers based on the products currently owned by the customer.  These offers will display as varying product banners.  There is no personal or geolocation information collected within these product banners to build a profile about your activities or that is shared with third party advertising companies.

What Happens to my Personally Identifiable Information if I Terminate my Theia Studios Inc. Account?

When your Theia Studios Inc. account is cancelled (either voluntarily or involuntarily) all of your Personally Identifiable Information is placed in “deactivated” status on our relevant Theia Studios Inc. databases. However, deactivation of your account does not mean your Personally Identifiable Information has been deleted from our database entirely. We will retain and use your Personally Identifiable Information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

Updating Your Information 

You may alter, update or deactivate your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.

  1. You may send an email to mailto:lori@theia-studios.com
  2. You may visit your online Account
  3. You may send postal mail to Theia Studios Inc. at the following address:
    47 High Street, Suite 104, North Andover, MA 01845
  4. You may call us at: (978) 712-9ART

We will respond to your request for access or to modify or deactivate your information within thirty days.

Transfer of Data Abroad

If you are visiting this Web site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries.  By visiting this Web site and communicating electronically with us, you consent to such transfers.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty days prior to the implementation of the changes.

Contacting Us Concerning Our Web site

If you have any questions about our Privacy Policy, the practices of this Web site, or your dealings with this Web site, please contact us at:

Theia Studios Inc.
ATTN: Web Team
47 High Street
Suite 104
North Andover, MA 01845, U.S.A.